Support & FAQ

A weight-management app built around visible progress and people doing it alongside you, instead of a daily number to pass or fail.

iPhone and Android. You can also log from a home-screen widget or a shortcut.

A few minutes. Elo asks about your goal, your lifestyle, your constraints and which non-scale wins matter to you, then builds a starting plan and weekly structure.

Free to start, no card. A premium tier unlocks more.

Confirm free-tier scope and premium price — playbook checklist 8.6.

Three ways: scan a barcode (fastest and most accurate), take a photo for home-cooked food, or type a search. Recents and favourites make repeat meals one tap.

There's a quick-log fallback for a rough estimate now that you can refine later. A rough log beats a skipped day.

Yes — hydration by the glass, sleep hours (entered or from a connected source), and movement from steps or logged workouts. Each one feeds a part of the world.

You aim at a weekly total, so a big meal on one day borrows from lighter days rather than 'failing' that day.

No. The budget refreshes every Monday. Last week is last week.

There's a social-eating flow that helps you plan for a restaurant meal in advance and estimate it afterwards, without wrecking the week.

Concrete signs of progress that aren't the scale — more energy, better sleep, clothes fitting differently, easier workouts, steadier mood. You pick which ones matter during onboarding and can add your own.

A weekly prompted check-in, a timeline you can scroll back through, and changes in how Elo itself looks as the wins add up.

No. Elo never reacts to a scale number. You can keep a private trend line, but nothing leads with it and no one else sees it.

Neither. No ranking, no visible weight, no pace. Just the sense that other people are logging right now, and a shared garden that grows together.

No weights, no numbers, no personal details. The community features are designed so there is nothing to compare.

Use the report control in any community space. Content that shames, harasses, shares private information, or promotes extreme dieting is removed.

Confirm the exact in-app reporting flow.

Your logged data is yours and is not sold. It's shared only with the service providers that run Elo. See the privacy policy for the detail.

Privacy policy specifics pending review — playbook checklist 8.6.

Cancel any time in your App Store or Google Play account. Access continues to the end of the paid period; refunds follow the store's policy.

From the app's settings. Deletion removes your account and associated data.

Confirm what deletion removes vs. anonymises.